Return & Exchange Policy
We want you to be completely satisfied with your purchase from Four Dogs Trading. If for any reason you are not happy with your order, please review the following guidelines for returns and exchanges:
1. Eligibility for Returns & Exchanges
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Items must be returned within 7 days of delivery.
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Products must be unused, in their original condition, and in the original packaging.
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Custom or personalized items are non-refundable unless they arrive damaged or defective.
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Digital downloads are non-refundable.
2. Requesting a Return or Exchange
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Contact us via email or our website contact form within the return period.
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Please include your order number, reason for return/exchange, and clear photos if the item is damaged or defective.
3. Return Shipping
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Buyers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
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We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.
4. Refunds
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Refunds will be processed to the original payment method once the returned item is received and inspected.
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Shipping fees are non-refundable, except in cases where the return is due to our error.
5. Exchanges
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Exchanges are subject to product availability.
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If the replacement item is unavailable, we will issue a refund or offer store credit.
6. Damaged or Defective Items
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If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement or refund.
Contact Us
If you have any questions about this policy, please reach out to us at:
📧 customerservice@fourdogs.co